Privacy Policy

Last updated: October 2026

1. Who We Are

This website is operated by LJ Tour Co., Ltd., doing business as Let's Tour Bangkok, registered in Bangkok, Thailand. We are the data controller responsible for your personal data collected through this website and our booking services.

2. Data We Collect

Contact information — name, email address, phone number, and nationality provided when you submit a booking or enquiry form.
Booking details — tour selections, dates, number of participants, hotel name for pick-up, and any special requests.
Payment information — processed securely through third-party payment providers; we do not store credit card numbers on our servers.
Usage data — pages visited, browser type, device, IP address, and referral source, collected automatically via cookies and analytics tools.
Communication records — emails, chat messages, and form submissions you send to us.

3. How We Use Your Data

To process and confirm your tour bookings.
To communicate with you about your reservation, including pick-up details and itinerary updates.
To respond to enquiries submitted through our contact form or email.
To send promotional offers and newsletters — only if you have opted in. You may unsubscribe at any time.
To improve our website, services, and marketing through aggregated analytics.
To comply with legal obligations under Thai law.

4. Legal Basis for Processing

We process your data based on: (a) your consent, which you may withdraw at any time; (b) performance of a contract when you book a tour; (c) our legitimate interest in improving services and preventing fraud; and (d) compliance with legal obligations under the Thailand Personal Data Protection Act (PDPA).

5. Cookies & Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymised usage data. You can opt out by adjusting your browser's cookie settings or by installing the Google Analytics opt-out browser add-on. We do not use cookies for targeted advertising.

6. Data Sharing

Third-party service providers — such as transport operators, hotels, and payment processors — who need your information to fulfil your booking. These providers are contractually required to protect your data.
Legal authorities — if required by Thai law, court order, or governmental regulation.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described above, or as required by law. Booking records are kept for a minimum of 5 years for tax and legal compliance. You may request deletion of your data at any time, subject to our legal obligations.

8. Your Rights Under PDPA

Access — request a copy of your personal data we hold.
Correction — ask us to correct inaccurate or incomplete data.
Deletion — request that we delete your data when it is no longer needed.
Withdrawal of consent — withdraw consent for data processing at any time.
Data portability — receive your data in a structured, commonly used format.
Objection — object to data processing based on our legitimate interests.

To exercise any of these rights, email us at sales1@lets-tour-bangkok.com.

9. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: LJ Tour Co., Ltd. 40/83 Sai Lom Home Office, Intramara Soi 8, Suthisan Vinitchai Road, Phaya Thai, Bangkok 10400, Thailand Email: sales1@lets-tour-bangkok.com Phone: +66-2-616-6007

2. Data We Collect

Contact information — name, email address, phone number, and nationality provided when you submit a booking or enquiry form.

Booking details — tour selections, dates, number of participants, hotel name for pick-up, and any special requests.

Payment information — processed securely through third-party payment providers; we do not store credit card numbers on our servers.

Usage data — pages visited, browser type, device, IP address, and referral source, collected automatically via cookies and analytics tools.

Communication records — emails, chat messages, and form submissions you send to us.

3. How We Use Your Data

To process and confirm your tour bookings.

To communicate with you about your reservation, including pick-up details and itinerary updates.

To respond to enquiries submitted through our contact form or email.

To send promotional offers and newsletters — only if you have opted in. You may unsubscribe at any time.

To improve our website, services, and marketing through aggregated analytics.

To comply with legal obligations under Thai law.

4. Legal Basis for Processing

5. Cookies & Analytics

6. Data Sharing

Third-party service providers — such as transport operators, hotels, and payment processors — who need your information to fulfil your booking. These providers are contractually required to protect your data.

Legal authorities — if required by Thai law, court order, or governmental regulation.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

8. Your Rights Under PDPA

Access — request a copy of your personal data we hold.

Correction — ask us to correct inaccurate or incomplete data.

Deletion — request that we delete your data when it is no longer needed.

Withdrawal of consent — withdraw consent for data processing at any time.

Data portability — receive your data in a structured, commonly used format.

Objection — object to data processing based on our legitimate interests.

To exercise any of these rights, email us at sales1@lets-tour-bangkok.com.